The Cosmopolitan of Las Vegas Review Part I

From the 23rd of June until the 27th of June I stayed at The Cosmopolitan Hotel in Las Vegas. The Cosmopolitan is a five star hotel and the only one on the Strip with balconies in its suites and studios. It is ideally located in the City Center between the Bellagio Hotel and the Aria, just next to the Vdara. Perfect for me as most of my friends stayed at the Vdara. I had booked a one bedroom suite with fountain view. A four night stay from Monday to Friday in the mentioned suite costs $1512 including tax and the daily resort fee of $28, that is roughly £884. The daily resort fee includes free wifi, access to the tennis court, pool and other basic amenities.

Check-in starts at 3pm at the Cosmopolitan. As I was already in Las Vegas and had to check out from my other hotel at 11am I was keen on checking in on time at the Cosmopolitan. However my room was not ready when I was at the front desk at around 3:30pm and I was asked to come back in one hour. This was a little bit annoying but my luggage was already at the bell desk and I went to have some coffee. When I returned one hour later my room was ready and after showing my passport and paying the incidental charge of $150 per night I received my keys to room 2111. The 21st floor was fine but I had hoped for a higher floor. I have to mention here that I did not ask for one at the front desk nor did I request it in advance.


I was really excited to stay at the Cosmopolitan. I watched many Youtube videos from other travellers who stayed in one of the one bedroom suites prior to my stay, so you can assume how disappointed I was when I entered my room: The suite was in an unacceptable condition. Never have I been so let down with a hotel room. It looked like housekeeping rushed through the room, there was dust everywhere, coffee mug stains in the bathroom and the carpet needed vacuum cleaning. The curtains were ripped and the bed was changed but apparently in a rush and it did not look very inviting. Below are a few impressions of what I had to experience.

The Cosmopolitan Hotel already followed me on Twitter and I send them a direct message about the condition of my room. Within half an hour housekeeping came up to clean the room again but they left after ten minutes and a bit of hoovering. The room was still not in the condition I hoped it to be in and I sent another direct message to the hotel. After a while Sarah Wagner, the hotel manager, called me and apologised. She promised me to find me another room within the next hour and I was glad I hadn’t unpacked my suitcases yet. I told her that I needed to get ready for the evening and she told me I could use the room as I needed to. I took a shower and shortly after Sarah phoned me again. She sorted out another room as promised, had activated my room keys for the new room. I was assigned room 5333. I will write another blog post about my experience in room 5333.
View from room 2111

2 Comments

  1. July 13, 2014 / 6:22 pm

    Oh how disappointing you definitely expect more from a 5* hotel I'm glad you got moved quickly though

    AliceMegan

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