As a frequent
I arrived at the airport on time, found the Easyjet check-in desk and dropped my luggage off. The lady at the check-in told me that the flight was delayed by thirty minutes due the weather conditions while handing over my boarding card. Thirty minutes are okay, I can still get home at a reasonable time. I made my way through security and either Dusseldorf security is badly organised or security checks are a lot stricter now than they were when I last flew in July. When I was finally through security and through the border control I got the gate number as printed on my boarding pass and waited.
How Easyjet handles flight delays
Another announcement was made about the flight delay and while sending emails on my laptop I noticed that not many people around me spoke either English or German. After a while I realised that the flight from gate C37 did not go to London but to another destination. Without any further announcement the airport changed the gate and did not make the passengers aware of this. Luckily I found it out
We got our luggage and went back to the Easyjet check-in as told. Guess what? Nobody was there anymore and we had to find somebody who could help us at another terminal. There we were told that they could not get a bus driver and we would all have to stay overnight in a hotel. Fantastic! How can an airline not get a bus driver to get us all to Cologne? Many people use the Dusseldorf-Gatwick route to go home after visiting relatives in Germany over the weekend and have to work the next day. Many children were waiting, disabled people who could not stand for a long time and elderly people. Do you think anybody was offered refreshments? No. The airline has an easy approach to this. After a while everybody had requested a room and we were waiting for a bus. We waited for over one hour and were then told that no busses were available and we had to get taxis and pay for them ourselves. One member of staff rudely told us: ‘If you share it is only 5€ for every person.’ It is not about the 5€ or the 20€ for the ride. It’s the fact how Easyjet dealt with it, the staff told everybody something else and some people were really distressed about it. We were given the hotel address and I made myself downstairs to arrivals to get a taxi to the hotel. Most passengers, including me stayed at the Trip Hotel in Dusseldorf. Under different circumstances, it would have been okay, but I wanted to go home that night and sleep in my own bed.
I am on Twitter a lot and tweeted about the situation after getting in touch with fellow passengers over the social network. Instead of apologising Easyjet simply tweeted me:
@GermanGirlinLDN Happy that you are going to LGW and You had a nice room and breakfast. Sorry for the delay. CH—
easyJet(@easyJet) August 11, 2014
Really? Do you think that a room and breakfast make up for the fact that we had to rearrange childcare and so on? People missed out on work and one lady is a news presenter who was worried she would lose her job about it. I am seriously considering not flying with Easyjet anymore, which would make my life more difficult as all other direct flights from London to Cologne only go from Heathrow airport and Gatwick is always the best choice for me to fly from. I am now trying to get the costs reimbursed and hope Easyjet is more cooperative this time.
*Photo by Mark Harkin